Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | They're great. Just got the pictures !!! They\'re great, specially the 2-3/8\" depth frames. In fact I\'ve just ordered another one from you for my parents. I would really appreciate it !!!!
Mike, | happy Thanks -- helpful info indeed. Today I got confirmation that my order's been shipped! WOW was that ever fast! Your production facility must be huge -- and super-busy. Thanks to everyone involved with completing/shipping orders. Lookin' forward to seeing these canvases!
Jooly, | Good Day I am elated over the product I just received in the mail. It was very professionally done and arrived in great shape and very fast service. Thank you so much. I certainly will be using your company again. agree=on
Sharon Topping, La Ronge |